A positive customer experience begins with empathy. Building empathy for your customers begins with building empathy and trust within your team.

Lynn Bigham

Eating my own sleep by writing my brain out.

Zack Jordan

I am a guy from Chicago with an ardent and burning love of literature, music, and robots. I write mu...

Reader, writer, appreciator of bone-chilling stories.

Travel Expert. Globetrotter. Part of the Budget Jetset.

Author | Artist | Advocate

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