Elena Stofle followed E. S. Dahl
E. S. Dahl
Writer, lover of burritos, and one-time baker.
Follow
Elena Stofle liked the forum thread, The List nominees dropped from The Launch Pad Competition
Thanks @Elena Stofle for helping sort this out.  I think there are still questions about the interaction between The List and The LaunchPad Competition. I understand that a contestant can not be on both contests but if they do not make the top 3 on the LaunchPad can they move over to The List?
like · liked by Inkshares Staff

People who have liked this comment in the forum thread, The List nominees dropped from The Launch Pad Competition

    Elena Stofle liked the forum thread, Recharged after a refund for a failed campaign?
    Adam,

    I’m confused. I don’t see anyone being disrespectful in this thread, just asking questions and wanting to understand what is happening, in a situation where there has been little to no communication about what is going on. I am sure you can see that it is concerning to have charges coming and going from your card without any detail, particularly having just had an email about getting a refund days earlier. 

    I can understand that you are a small team, working within tight constraints, but you must also appreciate that as a customer I expect a degree of respect from any business that I’m interacting with. Part of that includes providing clear, honest updates when things don’t go to plan. Just a simple email to say "oops - we refunded this by mistake" would have been fine. 

    @Rick Heinz  I hope nothing that I’ve said comes across as an attack on any author because that certainly isn’t my intention. My concern and feedback are more about the broader issue of having a lack of clarity around and communication about what is going on.

    @Elena Stofle Thank you :) 

    like · liked by Jane-Holly and 1 other

    People who have liked this comment in the forum thread, Recharged after a refund for a failed campaign?

      Elena Stofle followed Regina McMenomy, Ph.D.
      Regina McMenomy, Ph.D.
      Regina is a gamer, writer, podcaster, and teacher in the Pacific Northwest. Mother to an energetic t...
      Follow
      Elena Stofle followed Angela Melamud
      Angela Melamud
      Assistant Director of Marketing & Publishing Operations at Inkshares
      Follow
      Elena Stofle liked the forum thread, Recharged after a refund for a failed campaign?
      I emailed about this too, but I’m putting a post in here just in case this will get seen first. 

      I’m confused and concerned. I got an email recently about being refunded for my purchase of Devils Call.

      The book is now once again appearing on my bookshelf as having been purchased, without me taking any action to order it again.

      Has a payment been taken from my card without my authorisation and without any email to let me know you were going to do this?

      If so, this payment should be refunded ASAP as I did not authorise another payment.




      like · liked by Donna and 6 others

      People who have liked this comment in the forum thread, Recharged after a refund for a failed campaign?

        Elena Stofle liked the forum thread, Recharged after a refund for a failed campaign?
        Agreed. We all got the e-mail that the money would be refunded. Having been told of that fact but not of having the money re-charged could hurt a lot of people who have to keep track of every penny. Even if they DON’T have to keep close track of finances, they at least deserve to be told that they’re paying for the book again.

        Also-- why this book and not others? As far as I can tell, Devil’s Call didn’t reach Quill or ask for an extension. If it’s because it’s one of the books on THE LIST, then why did books like Soul Ripping have to start back over at 0?
        like · liked by Donna and 6 others

        People who have liked this comment in the forum thread, Recharged after a refund for a failed campaign?

          Elena Stofle liked the forum thread, Recharged after a refund for a failed campaign?
          I’m sorry,  @Sara Polk. I know how hard it is to ask for orders in the first place. It’s got to be terrible to ask again when refunds haven’t happened. 
          like · liked by Jane-Holly and 1 other

          People who have liked this comment in the forum thread, Recharged after a refund for a failed campaign?

            Elena Stofle liked the forum thread, Recharged after a refund for a failed campaign?
            Will @Sara Polk get her preorders restored too?
            like · liked by Regina and 2 others

            People who have liked this comment in the forum thread, Recharged after a refund for a failed campaign?

              Elena Stofle followed Susan Hamilton
              Susan K. Hamilton
              Author and lifelong horse enthusiast. Author of Shadow King (Inkshares, 2018), The Devil Inside (Ink...
              Follow
              More items