Preorders not going through

Created over 2 years ago by Joseph Keeler with 9 comments
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Imgp6683 Susan K. Hamilton · Author · added about 2 years ago
Hi I have a similar question -- a friend of mine let me know that he pre-ordered a copy of my book, but I have not seen it come through either in an email alert or via my totals. I didn’t want to ask too early (as I did once before) in case it was simply an issue of the server refreshing info, but I believe his order was theoretically placed at least 24 hours ago. Is there a way I can find out if there was an issue with his particular order?
34776 470600893241 3321574 n John Dennehy · Author · edited over 2 years ago
A couple of people have told me they pre-ordered though I never saw it come through. I kind of dismissed it, figuring they didn’t actually order but wanted to feign support and didn’t know I would be able to tell. Though one such person has been pretty insistent that she did order and has been debited from her bank for the order but it has not shown up on my end. And now that I see others had similar issues maybe there is something to it. I’ve emailed Inkshares about the one specific case, we’ll see what happens with that.

Edit with update: Inkshares got back to me very quickly and told me that in this specific case the order did not go through because the security code on the cc was entered incorrectly.
Kilyp61t Steven Barrie · Reader · added over 2 years ago
I had a pre-order successfully come through this evening, although we’re still looking into what happened earlier today. Just wanted to keep the group updated.
Kilyp61t Steven Barrie · Reader · edited over 2 years ago
I also had someone tell me today that she preordered my book, but I haven’t gotten an email about it or seen my preorder count change.

EDIT: In my case, the payment seemed successful through Stripe but then it did not make it back to Inkshares, so the order wasn’t completed. Still looking into what happened and whether the pre-order will need to be re-done.
Unholy pursuit poster A. White · Author · added over 2 years ago
I don’t know about pre-orders but I have not been receiving mail. I checked about 30 minutes ago and mail was in my box from nearly a month ago which was not there yesterday.
My face Joseph Keeler · Author · added over 2 years ago
I did email them, but no response yet
Me J. Graham-Jones · Author · added over 2 years ago
Sounds like something you should definitely email Inkshares about. I haven’t experienced any problems buying or selling.
Ql2caeeh Allison Griner · Author · added over 2 years ago
I saw a new pre order go through for me today... Have you contacted inkshares via email about it?
My face Joseph Keeler · Author · added over 2 years ago
I have been getting people telling me not a single order has gone through for a week. Ive lost about 40 preorders because of this.  No one has been able to order.
Not even myself. I tried.