Your bottom line depends on so many things, but if your brand is trusted, studies show your bottom line is improved exponentially. Building that trust takes creating a holistic approach to your customer’s experience with your brand, and the best way to achieve this is to build empathy into your business culture. Empathy for your customers begins with empathy within and among your teams and this book will show a path for businesses and non-profits small and lar. . .
Your bottom line depends on so many things, but if your brand is trusted, studies show your bottom line is improved exponentially. Building that trust takes creating a holistic approach to your customer’s experience with your brand, and the best way to achieve this is to build empathy into your business culture. Empathy for your customers begins with empathy within and among your teams and this book will show a path for businesses and non-profits small and lar. . .