Problems with the Comment system

Created about 1 year ago by Robert Batten with 6 comments
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Img 20160806 023915 Luke Fellner · Author · added about 1 year ago
I just commented on a forum and it lagged then posted my comment multiple times. I didn’t count them but it seemed like at least 5 times. It could have simply been my computer, but I figured I’d just put it out there for inkshares to see incase it’s a problem that needs fixing. I will email if the issue repeats.
Batten003 web400px Robert Batten · Author · edited about 1 year ago · 4 likes
Sounds good @Thad Woodman — obviously all this stuff needs to go through the prioritisation process :)
Glad to know it is on your radar.
Img 0366 Thad Woodman · Inksharesian · edited about 1 year ago · 5 likes
Hi   @Robert

I appreciate your thoughts on this.  I agree that the way things are currently structured is frustrating for highly-excerpted chapters.  

Ideally I would like to adopt a UI/UX similar to what you’re suggesting, but a robust solution is a little more involved than it might seem at first glance.  

My development queue is backed up at the moment, so it’s something I’ll revisit once I have a little more time.
Img 20160806 023915 Luke Fellner · Author · edited about 1 year ago · 2 likes
I too have had this issue. I’m not sure how complicated it would be, but it would be nice if you could get all the comments for an excerpt by clicking on the highlighted region. Definitely something the team should look into, props to Robert Batten for bringing it up.
Img 2511 Jane-Holly Meissner · Author · edited about 1 year ago · 1 like
Just wanted to agree with you, @Robert Batten - this is a problem I have also noticed.
Batten003 web400px Robert Batten · Author · edited about 1 year ago · 6 likes
I’m hoping @Elena Stofle and @Thad Woodman will have a look at this :)

The current comment system is a great feature, but it falls over on excerpts with too many comments. Specifically, if there are too many comments too close to each other, the comments seem to get drawn over the top of each other -- hiding the ones underneath. I’ve checked the page source code and the comments are there, just not being displayed.

This is actually a really problem -- I have a couple excerpts in this situation, and I’ve had people tell me they have stopped providing feedback in frustration, as they can’t  see their comments after posting them. It is a problem for the author too, as the email notification sent out when a comment is added doesn’t provide the context for the comment (doesn’t show what they were commenting on) -- the only way to see that is to follow the link to the excerpt, but then that doesn’t work because the comment is hidden under the pile.

Possible  Solution
One possible solution to this is something which I believe could be implemented relatively painlessly through some updates to the Javascript and CSS (for those not in IT just ignore the technobabble)...

Currently, all comments are displayed in full, and take up a lot of spaces, which is part of the reason for this problem. Instead, I would suggest when the pages loads comments are displayed as only an icon / bubble in the margin, identifying the author (and maybe the date of the comment. Hovering the mouse over the icon could display the comment in the tool-tip, and clicking on it could toggle the comment into full display, including the ability to reply to the comment etc. This would enable many comments to stack in the margin and still be accessible.

Other user interactions which would make this experience nicer would be: hovering over highlighted text could emphasize the comments linked to it (e.g. change their border colour). Hovering over comment bubbles could highlight the text commented on (e.g. change the highlight colour).