Order process not always working?

Created 10 days ago by Z.Z. Traver with 10 comments
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Zack badge color 2 Z.Z. Traver · Author · added 3 days ago
Good to know. This increases my confidence that Inkshares is doing the right things to succeed.
Ropuwzsy Elena Stofle · Inksharesian · edited 3 days ago · 1 like
Thank you all for the input, especially you @Z.Z. Traver. We are currently working on a fix. I will post an update to this forum post when it is complete. 
Tal bio Tal M. Klein · Author · edited 5 days ago · 1 like
Hey guys, I’ve raised this with Adam and Thad. I think this may be a UI issue as the transactions show up as invalid if users don’t click CONFIRM on the final ordering screen.
Zack badge color 2 Z.Z. Traver · Author · edited 5 days ago
Here’s what one of my buyers reported when attempting to purchase:

Found the issue too. The “confirm” button is half covered by a banner at the bottom of the screen on mobile devices, so what looks like a confirmed purchase is in fact just the confirmation page. 

To me this is at the very least a usability issue. I suspect more buyers these days are using mobile devices and not getting  to the finish.
Zack badge color 2 Z.Z. Traver · Author · added 6 days ago
OK, I’ve had another report of someone who says they  thought they ordered and never got an email confirmation and never showed up on my list. Seems like this could be a regular issue.  Now I have to ask him to re-order.
Portrait Christopher Huang · Author · edited 7 days ago · 1 like
I’ve had this happen too; Elena, I think my friend’s already emailed you all the details, including a video of him making the order.
Zack badge color 2 Z.Z. Traver · Author · added 8 days ago
I’ve sent more info by email. Thanks.
Ropuwzsy Elena Stofle · Inksharesian · added 8 days ago
Hi @Z.Z. Traver can you have this person(s) email me at hello(at)inkshares.com? I would be happy to look into these accounts and investigate. 
Zack badge color 2 Z.Z. Traver · Author · added 10 days ago
I’ve had a second person confirm to me that they placed an order and also never got an email and it never showed up on my list of buyers.
Zack badge color 2 Z.Z. Traver · Author · edited 7 days ago · 1 like
A friend of mine tried to order a book, got to a confirmation page, but the order didn’t go through. I had to ask him to reorder a second time. Obviously many people are able to place orders successfully, but it seems there is at least one path that is faulty and causes the book not to be purchased. Has anyone else heard reports of this?  Who inside of Inkshares can I share more details with?  

I hate having to go back to people who thought they had ordered and ask them to do it a second time.