Order process not always working?

Created 2 months ago by Z.Z. Traver with 16 comments
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Screen shot 2018 10 22 at 10.04.47 am Elena Stofle · Inksharesian · added 8 days ago
Hi Everyone! The bug has been fixed. Please email me if you have any issues and please ask your readers to do the same! hello(at)inkshares.com
Screen shot 2018 10 22 at 10.04.47 am Elena Stofle · Inksharesian · added 16 days ago
@Z.Z. Traver Please email me with the email addresses/profiles of your readers who are having issues. I will investigate. 
Zack badge color 2 Z.Z. Traver · Author · added 16 days ago
Seems like this is still an issue. @Elena Stofle any updates?   
20180729 182408 Frederick Street · Author · edited 21 days ago · 1 like
Just wanted to report that I’ve also had a few buyers with this issue in the last couple weeks. It seems to be taking a couple of tries for an order to actually go through. 
Tal bio Tal M. Klein · Author · added about 2 months ago
At last, we have a fix! This was nagging me too... Glad to see it finally get nipped.
Zack badge color 2 Z.Z. Traver · Author · edited about 2 months ago · 1 like
Are there any updates? It’s been more than 2 weeks and the order process is still a poor experience for people on mobile devices. Many people think they have purchased because they never see the final "confirm" button.  Is there a target date for when this will be fixed?  I suspect Inkshares is missing out on 3-4% of all orders as a result of this. I would think it would be a high priority.
Zack badge color 2 Z.Z. Traver · Author · added 2 months ago
Good to know. This increases my confidence that Inkshares is doing the right things to succeed.
Screen shot 2018 10 22 at 10.04.47 am Elena Stofle · Inksharesian · edited 2 months ago · 1 like
Thank you all for the input, especially you @Z.Z. Traver. We are currently working on a fix. I will post an update to this forum post when it is complete. 
Tal bio Tal M. Klein · Author · edited 2 months ago · 1 like
Hey guys, I’ve raised this with Adam and Thad. I think this may be a UI issue as the transactions show up as invalid if users don’t click CONFIRM on the final ordering screen.
Zack badge color 2 Z.Z. Traver · Author · edited 2 months ago
Here’s what one of my buyers reported when attempting to purchase:

Found the issue too. The “confirm” button is half covered by a banner at the bottom of the screen on mobile devices, so what looks like a confirmed purchase is in fact just the confirmation page. 

To me this is at the very least a usability issue. I suspect more buyers these days are using mobile devices and not getting  to the finish.
Zack badge color 2 Z.Z. Traver · Author · added 2 months ago
OK, I’ve had another report of someone who says they  thought they ordered and never got an email confirmation and never showed up on my list. Seems like this could be a regular issue.  Now I have to ask him to re-order.
Portrait Christopher Huang · Author · edited 2 months ago · 1 like
I’ve had this happen too; Elena, I think my friend’s already emailed you all the details, including a video of him making the order.
Zack badge color 2 Z.Z. Traver · Author · added 2 months ago
I’ve sent more info by email. Thanks.
Screen shot 2018 10 22 at 10.04.47 am Elena Stofle · Inksharesian · added 2 months ago
Hi @Z.Z. Traver can you have this person(s) email me at hello(at)inkshares.com? I would be happy to look into these accounts and investigate. 
Zack badge color 2 Z.Z. Traver · Author · added 2 months ago
I’ve had a second person confirm to me that they placed an order and also never got an email and it never showed up on my list of buyers.
Zack badge color 2 Z.Z. Traver · Author · edited 2 months ago · 1 like
A friend of mine tried to order a book, got to a confirmation page, but the order didn’t go through. I had to ask him to reorder a second time. Obviously many people are able to place orders successfully, but it seems there is at least one path that is faulty and causes the book not to be purchased. Has anyone else heard reports of this?  Who inside of Inkshares can I share more details with?  

I hate having to go back to people who thought they had ordered and ask them to do it a second time.