Order process not always working?
Created
6 months
ago by
Z.Z. Traver
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Hi Everyone! The bug has been fixed. Please email me if you have any issues and please ask your readers to do the same! hello(at)inkshares.com
@Z.Z. Traver Please email me with the email addresses/profiles of your readers who are having issues. I will investigate.
Seems like this is still an issue. @Elena Stofle any updates?
Just wanted to report that I’ve also had a few buyers with this issue in the last couple weeks. It seems to be taking a couple of tries for an order to actually go through.
At last, we have a fix! This was nagging me too... Glad to see it finally get nipped.
Are there any updates? It’s been more than 2 weeks and the order process is still a poor experience for people on mobile devices. Many people think they have purchased because they never see the final "confirm" button. Is there a target date for when this will be fixed? I suspect Inkshares is missing out on 3-4% of all orders as a result of this. I would think it would be a high priority.
Good to know. This increases my confidence that Inkshares is doing the right things to succeed.
Thank you all for the input, especially you @Z.Z. Traver. We are currently working on a fix. I will post an update to this forum post when it is complete.
Hey guys, I’ve raised this with Adam and Thad. I think this may be a UI issue as the transactions show up as invalid if users don’t click CONFIRM on the final ordering screen.
Here’s what one of my buyers reported when attempting to purchase:
Found the issue too. The “confirm” button is half covered by a banner at the bottom of the screen on mobile devices, so what looks like a confirmed purchase is in fact just the confirmation page.
To me this is at the very least a usability issue. I suspect more buyers these days are using mobile devices and not getting to the finish.
OK, I’ve had another report of someone who says they thought they ordered and never got an email confirmation and never showed up on my list. Seems like this could be a regular issue. Now I have to ask him to re-order.
I’ve had this happen too; Elena, I think my friend’s already emailed you all the details, including a video of him making the order.
Hi @Z.Z. Traver can you have this person(s) email me at hello(at)inkshares.com? I would be happy to look into these accounts and investigate.
I’ve had a second person confirm to me that they placed an order and also never got an email and it never showed up on my list of buyers.
A friend of mine tried to order a book, got to a confirmation page, but the order didn’t go through. I had to ask him to reorder a second time. Obviously many people are able to place orders successfully, but it seems there is at least one path that is faulty and causes the book not to be purchased. Has anyone else heard reports of this? Who inside of Inkshares can I share more details with?
I hate having to go back to people who thought they had ordered and ask them to do it a second time.